Downloads FAQs

To download a product from the eDelivery Download site, you need to be associated with an Enterprise TIBCO Account that has purchased the product. For more information, contact a TIBCO administrator in your organization.

From the sign-in page, click Need help with sign-in? and then click Reset password. You’ll receive a reset link by email.

If you don’t see a message regarding eDelivery in your inbox, check your spam folder. If you still don’t see the email you’re looking for, click Need help with sign-in? on the sign-in page and request a password reset. Look for an on-screen message verifying that an activation link or password has been emailed to you. The reset password link is valid for 20 minutes. After that time, you need to request a new link.

Your session times out after two hours of inactivity. After that, you need to sign in again.

As an admin, you can grant download access to members of your organization by adding them to your organization's account. For detailed instructions, please refer to "How do I add users to my account?" question in the "User Management" FAQs section.

The eDelivery Software Product Download site requires the use of browser cookies for authentication. If cookies are disabled on your browser or your browser doesn’t support them, you must modify your settings or upgrade your browser to use the eDelivery site.

JavaScript is required for the eDelivery Software Product Download site. It’s used to improve the user experience when navigating the site.

After signing in, locate the link with your initials on the upper right side of any page. Click on this link, then select 'My Account.' On the My Account page, choose 'My Entitlements' to view your products. To download a product, simply click the download button next to it.

All users can browse software products, but download privileges are reserved for users with a valid purchase from TIBCO or an authorized third party. To check your entitlements, navigate to 'My Account' and then select 'My Entitlements.' If no products appear in 'My Entitlements,' you do not have access to download from the eDelivery site.

From the main eDelivery Product Download Site, you can search for a product using the search box or click 'View all product downloads' for a full list. To locate a specific component, use the search box and select 'Components' from the results section.

You can download products and components from TIBCO eDelivery in two ways:

• Using a downloader file to install the complete product or component package
• Downloading and installing individual files

To download the complete product or component package using a downloader:

1. From the product or component download page, select the desired version (if applicable).
2. Choose an operating system.
3. Check the box to accept the End User License Agreement.
4. Select "Full product download" or "Full component download," then click Download.
5. In the pop-up, click Get downloader to save a TIBCO-specific downloader file to your computer (location determined by your browser settings).
6. Run the downloader file.
7. Follow the on-screen instructions to save and install the product or component files.
   Note: The downloader expires in 24 hours. If it expires, you will need to download it again.

To download individual product or component files:

1. From the product or component download page, select the desired version (if applicable).
2. Choose an operating system.
3. Check the box to accept the End User License Agreement.
4. Select "Individual file download."
5. Navigate to the file you want and click to download it.

Check your browser settings for the downloads location. Most browsers use a default Downloads folder, but a different location might have been configured for your browser.

To view your download history, click the circular logo with your account initials (located on the upper right-hand side of the page). Then, select 'My Account'. On the My Account page, click on the 'Download history' link.

We support the latest version of the following browsers:

• Firefox
• Chrome
• Safari

Refer to the documentation for your platform. For assistance, contact TIBCO Support.

If you encounter an error while trying to download a file, try the following steps:

• Ensure your internet connection is stable.
• Review the troubleshooting suggestions for your browser.
• Try using a different browser.
• Wait for a while and attempt the download again.
• Contact Spotfire Download Support and notify them of the date, time, and nature of the issue.

Specific error messages and solutions

"Download Blocked"

This error indicates that your computer or browser security settings have blocked the file. Check your browser's documentation for guidance.

On Windows, the Windows Attachment Manager might have removed the file. Verify your Windows internet security settings to allow the download.

"Virus Scan Failed" or "Virus Detected"

This error suggests that your antivirus software blocked the download. Check your antivirus program for more details. If you're on Windows, verify the Windows Attachment Manager settings.

"Disk Full"

This error means there isn't enough space on your computer to download the file. Free up space by deleting unnecessary files and emptying the trash.

"Insufficient Permissions" or "System Busy"

These errors occur when the browser can't save the file. Try the following:

• Cancel the download and try again.
• Right-click the download link and select Save link as.
• Save the file to an accessible location, such as your Desktop or Documents folder.
• Change the default download location in your browser settings (e.g., in Chrome).

To change the download destination in Windows 10, open the File Explorer on your Windows 10 PC. Right-click Downloads in the left pane of your File Explorer and select Properties. Go to the Location tab and enter the new path for your desired download folder.

"Forbidden" or "Failed - Forbidden"

This error means you don't have permission to download the file. Sign in to the TIBCO eDelivery site. If you still can't download, contact the website or server administrator.

If you’re doing a full product installation, you can pause and resume the download, provided that it hasn’t failed or been canceled. If your product or individual file download fails or is canceled, you need to restart the download process.

Confirm the following:

• Cookies are enabled.
• JavaScript is enabled.
• Virus scan isn't blocking the transfer.
• The save location has enough disk space to accommodate the download file.
• Your firewall allows downloads.

If all of these conditions are met, try downloading the file to another machine. If the problem persists, contact TIBCO Download Support.

It’s possible that the product is no longer available for download. For assistance, contact TIBCO Download Support.

Using the downloader file is safe and secure. It doesn’t contain spyware, adware, or malware. The downloader process won’t gather or transmit your personal information or expose your computer to software viruses. The purpose of the downloader file is to improve the speed, reliability, and efficiency of your software download experience.

The downloader file is a single-purpose, disposable file that remains active for 24 hours. Because the downloader file isn’t installed on your computer, there is nothing for you to uninstall. If you’d like to remove the downloader file after using it, navigate to where it was saved and delete it from your system.

1. Sign in with your administrator credentials and click the circular logo (with your initials) on the top right side of your browser. Select 'My Account'.
2. Under ‘New User’, enter the user’s name and email address. To grant admin privileges, select the Admin checkbox.
3. In the Associated Enterprise List dropdown, select the accounts you want to add the user to. Inactive accounts are shown in red.
4. Click Add.

If the user is new to TIBCO, they will receive an email to activate their account and verify their email address. If the user already has a TIBCO account, they will receive an email confirming their authorized access to eDelivery.

Each account is allotted a limited number of users who can access and download purchased software. You may want to review the list of users in your account and remove any users who have left your organization or moved into new roles.

As an admin, you can revoke a user's download access by removing them from the accounts you manage. Follow these steps:

1. Sign in with your administrator credentials.
2. Click the circular logo (with your initials) in the top-right corner of your browser and select My Account.
3. On the My Account page, go to User Management and locate the user in the List of Existing Members.

• To revoke privileges for specific accounts or move the user to other accounts:
  • Click Edit.
  • In the Associated Enterprise List, select only the accounts you want to retain for the user.
• To remove the user and revoke privileges from all accounts:
  • Click Remove.
  • Click YES to confirm.

This contact has been included in a previous transaction and may not be edited through eDelivery.

User management functionality is provided to users with admin status. To request admin status, contact the eDelivery Download admin within your organization.

As an account admin, you can find a list of users assigned to your account by navigating to the User Management tab under My Account. To navigate to the My Account page, click the circular logo with your initials on the top right side of the downloads page and select My Account. Only the account administrator can access the list of users for a particular account.

To find your license keys, sign in as an administrator and go to My Account > License Keys. Select the product and click Download File. A .zip file containing the license key is downloaded to your browser’s download location. Alternatively, you can click the three dots icon on the right side of a product listing to open a detailed view. Here you’ll find a downloadable .zip file containing the license key.

Admins can use TIBCO eDelivery to:

• Add and remove users
• Resend activation emails to users
• Send instructions for resetting forgotten passwords
• Grant and revoke admin status

Each enterprise account requires at least one admin user. If your account has another admin user, ask that person to remove your admin privileges. If you’re the only admin user for the account, assign admin privileges to another user and then ask that user to remove your admin privileges. To manage users, go to My Account > User Management.

Here are the powerful search features available to find products on our website:

1. Product Name Search: Search for products using their names. For example, searching for "TIBCO BusinessWorks" will return relevant products with that name.
2. Search in Product Descriptions: Search using keywords found in short and long product descriptions. For instance, when searching for 'Cloud Foundry,' the results will include products that are deployed to Cloud Foundry and have their descriptions referencing Cloud Foundry.
3. Search by Product Attributes: Refine your search using specific product attributes. For example, searching for part number "17000000" will show "Spotfire DecisionSite" as a relevant result.
4. Search by Product Brand Name: Find products from a particular brand. Searching for "ibi" will display all products from the ibi brand, such as "ibi FOCUS."
5. Active Product Display: Only active products will be displayed in the search results. If "TIBCO BusinessWorks" is an active product, it will show in the search results.
6. Synonym Mapping: Our search system uses synonym mapping to improve search results. For example, searching for "pixima" will include results for "tibco," and searching for "crystal" will return "Spotfire." View full list of synonyms
7. Stopwords: Common words like "and" are ignored during search, ensuring more accurate results. A search for "TIBCO BusinessWorks and Google Cloud" will be treated as "TIBCO BusinessWorks Google Cloud."
8. Fuzzy Searches: Discover terms similar to the specified term without an exact match. A fuzzy search for "message" will return result containing TIBCO Messaging products/components.
9. Phrase Query: Takes spaces into account, allowing slight variations and word transpositions in the search query. For example, searching for "FOCUS ibi" will return "ibi FOCUS."

Utilize these features to find components effectively:

1. Component Name Search: Find components by their names using relevant keywords. For instance, searching for "connector" will include components with that term.
2. Component Part Number Search: Search for components using their unique part numbers. Searching for "TIBCO Enterprise Administrator Software" will display the component "TIBCO Enterprise Administrator Software"
3. Associated Product Status: Components are displayed if any associated products are active. If any product linked to the component "connector" is active, it will be shown in the search results.
4. Synonym Mapping, Stopwords, Fuzzy Searches and Phrase Query: Similar search features to those of product search are available for components, ensuring a consistent and flexible search experience."