How customers excels working with us
When it comes to solving complex enterprise challenges, our TIBCO team loves working side by side with our customers. Together we can assure that customers excellence is preserved, driving the standard of enterprise data success.
Our customers win is our win!
Training & Enablement sessions
A training specialist is available to help customers assess their training goals and provide a path of how to achieve those goals. Through a set of self-paced learning or instructor-led training courses, customers will form the basis to achieve accredited TIBCO Certified status.
Training and evolution go hand in hand
Project initiation and Quality Assurance
When a customer introduce changes on TIBCO technology our team is available to engage and advise the customer in establishing the project architecture and project plan, based on our expertise in delivering customer projects and our delivery assets.
We aim to support our customers and partners with TIBCO deployment solutions, upgrades, and enhancements, by providing architectural best practices, governance advisory, and oversight.
We work together to achieve the optimal outcome
Architecture reviews and advanced troubleshooting
In high-risk situations, the TIBCO Team can assist our Product Support Teams in dealing with critical issues experienced on the platform. This will take the form of advanced troubleshooting activities, and act as a liaison with Product Support Teams and Engineering Teams. The TIBCO Team will stay engaged until the critical issues are resolved and then provide any remedial actions to prevent the issue from recurring.
We are present in every step of the journey
Center of Excellence
Our team of architects have mastered the experience of delivering enterprise-grade solutions for our customers. From our TIBCO Team we can provide access to an architect who will provide advice on the best use of TIBCO technology in existing and future use cases. Our architects can be involved in activities such as:
- Assist the customers with sharing key product information and technology roadmaps
- Define together with customers delivery key stakeholders and adoption strategy
- Solution design review
- Performance assessment
- Advise on the establishment of governance structures around TIBCO technology
- The use of TIBCO technology when adopting a Cloud Strategy
- Provide input for Quarterly Business Reviews
An holistic approach to address each customer’s specific context
