Shared Services Organizations Better Start Worrying About Customer Service
Retailers and brands consistently worry about maintaing loyal customers and getting people to come back. Customers may not know the behind-the-scenes interactions a company...
KPMG Recognized as a Social Business Leader for 2013
KPMG, a large professional services company with 145,000 people, was ranked as one of the top E2 Social Business Leaders for 2013 for “putting social technologies to work...
Webinar: Crush Your Decision-Making Time with Enterprise Social Networking
Constellation Research surveyed 230 companies and discovered how they are using Enterprise Social Networking to improve a wide range of business processes, including: speeding...
Our Retail Future Isn’t Science Fiction
Companies need to stop thinking about the future of retail shopping as if it were written out of a science fiction novel. Customers have...
Why Tieto, an IT Service Provider, Uses Enterprise Social Networking
Tieto, one of the largest IT services providers in Europe with over 16,000 employees, was looking for an enterprise social networking solution to quickly onboard...
tibbr Launches Web-Conferencing Meetings for Enterprise Social
We’re excited to announce tibbr Meetings, a solution to integrate web conferencing—Cisco WebEx, Skype and Google Hangouts—within your enterprise social network. This builds on...
Airline Customer Service is Now Cleared For Takeoff
Think you want to run an airline? It’s definitely not for the faint-hearted.
The airline industry is one of the toughest business models going. With line...
Comic Strip: The Value of Enterprise Social Isn't Always Obvious
Sometimes you have to make executives think your ideas are their own, but all it takes is dropping a few good hints and they'll...
5 Enterprise Social Solutions to Empower Your Business
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With countless examples of how enterprise social networking improves business for our customers, we honed in on some of the...
Enterprise Social Networking Emerges 'Mobile First' in India
Some say the mobile and social networking market is approaching a tipping point in India; others say it has arrived. Smartphone adoption has fueled...