Europe Embraces Enterprise Social Networking – Milan, Munich, London…
Business outcomes are happening as fast as conversation. Discover how European businesses are using enterprise social networking to take action faster and drive real...
Social Knowledge is Power – How to Revive Knowledge Management
In the past, knowledge management used to be about connecting people to documents. But, 21st century knowledge management has taught us that the collective...
Loyalty Programs Based on Points Don’t Evolve Beyond a Game
Loyalty in the Enterprise: This is Part Three in a series on loyalty best practices in the Enterprise. Read Part One to discover what are...
Data Analysis: Creating a Customer 'Database of Intentions'
Top performing companies are using data analysis to create a “database of intentions” to more accurately predict and respond in real time to customer...
Data Analysis: Creating a Customer ‘Database of Intentions’
Top performing companies are using data analysis to create a “database of intentions” to more accurately predict and respond in real time to customer...
Enterprise Social Platforms Should Keep Your Attention Longer than a 3-Year Old's Toy
It’s far too common. Employees start signing up for one of those freemium social platforms, posting messages like “hey I just joined the network,”...
Employee Onboarding is Like Laundry – the Job that’s Never Done
The first 45 days of employment are the most critical for organizations. This is when nearly a quarter of staff turnover happens. Plus, the...
Customers Have Been Stretched Too Thin by Company Service Agreements
Our lives are becoming increasingly elastic with businesses who empower our constantly changing lives as our greatest allies. Service relationships used to be agreed...
Enterprise Social Networking Goes on Tour, Next Stop Munich
Calling all Munich-area professionals – if you want to learn strategies for using enterprise social networking, you won’t want to miss our upcoming event...
I Know What You Did and Which Aisle You Did It In
Loyalty in the Enterprise: This is Part Two of a series on loyalty best practices in the Enterprise. Read Part One and discover what are...