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For over 75 years, this alternative financial asset company has offered a depth and breadth of expertise across a variety of financial services, such as hedge funds, alternative asset administration, private equity, real estate, and more. This company needed to increase productivity levels to improve quality and serve its customers better. In order to do that, it needed real-time transparency into business process deliverables across its global workforce to ensure that it was meeting service-level agreements.
The company turned to TIBCO’s integration platform and BPM workflow management to implement intelligent task assignments. The system identifies the business tasks due to assigning them to eligible users around the world based on skillset. As a result, the company saw 12 percent of its workforce capacity freed of offshore back-office tasks, and real-time workflow visibility across 1,200 employees.
The alternative financial asset company experienced a number of benefits from the adoption of TIBCO’s integration and BPM software, including:
- Ability to scale with no additional cost by looking at its business processes with full end-to-end and cross-functional transparency, allowing for better process improvement and innovation
- Competitive advantage, allowing the company to tell customers their financial and case position faster than any other company
- Digital transformation by using the cloud to support the company’s agile transition to greater speed and adaptability, allowing it to develop and deploy work faster
To learn more about how this customer is using TIBCO to deliver more offerings faster thanks to integration, check out the full success story.