Use Case: VHA, CEP and Scalable Real-Time Provisioning

In the midst of the TUCON announcements last week was some PR on Vodafone Hutchison Australia (VHA) – the fastest growing mobile operator in Australia by customer numbers – moved to a “real-time event-driven order management platform”.

Leveraging its new enterprise service bus (ESB) backbone, VHA was also able to take advantage of SOA capabilities by leveraging existing applications to bring services to market faster. With decreased application development times, VHA was able to execute operations faster while exercising lower operating costs.

The typical provisioning process for each new mobile phone purchase involves activating the customer profile using a front-end application that links to more than a dozen systems to execute multiple business processes for billing, voicemail, mobile number portability, IMEI management and credit scoring and other functions.

In six-and-a-half months, VHA revitalized its previous platform with TIBCO’s messaging, complex event processing and business process management solutions. The company linked all associated systems and processes together to deliver a scalable real-time provisioning.

Today, armed with a new robust and stable platform, VHA is able to consistently meet and exceed service level targets as the company continues to grow, as well as:

* Proactively monitor in near real-time the processing of the events leveraging TIBCO’s messaging software
* Orchestrate the management of complex events through a single real-time provisioning layer using TIBCO BusinessEventsTM
* Handle high volume transaction loads by scaling more smoothly with one system with TIBCO ActiveMatrix BusinessWorksTM