Travel

More than other industries, travel and transportation has the chance to use data to be enormously helpful and develop close relationships with customers. When you provide excellent, hyper-personalized services, you can increase revenue and attract and retain new customers.

TUCON2011: Fedex “Changing What’s Possible”

Another TUCON keynote today was FedEx's Robert Carter, CIO. Robert gave a great intro into the increasing importance of real-time event processing, painting the...

TUCON2011 update

TUCON (the TIBCO user group taking place in September) has announced some impressive speakers for 2011 that are users of CEP technology: as usual...

CEP-related trends that “will revolutionise the air transport industry”…

Last week TIBCO Software announced a pretty good set of Q2 financial results (e.g. "Our Business Optimization portfolio grew by more than 65% over...

TUCON2010: Keynote – Southwest Airlines and CEP for customer focus

Jan Marshall, VP of Technology and CIO, Southwest Airlines presented on the Southwest philosophy - employees first and customer focus - that has led...

Analytics in-flight to minimise “bumps”

There was an interesting article in the International Herald Tribune / New York Times last week about how airlines are applying more analytics into...

Case study: Con-way and SOA, EDA and CEP

I picked up a copy of the Align Journal at the BPMI Think Tank this week, and found inside an interesting article on Con-way...

TUCON Observations and Commentary

TUCON 2007 just wrapped up and everyone I spoke to said it was a great event. TUCON, by the way, is our annual user...