Meeting Your Customers Where They Are, Anytime, Anywhere
Many made predictions as 2013 kicked off, but one caught my eye. Forrester's Nigel Fenwick called this new year the Year of Digital Business....
3 Ways Financial Analytics Turn Customer Complaints into Positive Opportunities
Bill Gates once said, “ Your most unhappy customers are your greatest source of learning.”
And that’s an area where financial analytics can pay off...
How Financial Analytics Improves the Complaining Customer’s Experience
Customer complaints about mis-sold payment protection insurance (PPI) policies by financial institutions in the UK are piling up faster than the independent Financial Ombudsman...
Enterprise Social Networking Increases Brain Power
There’s no doubt enterprise social networking helps centralize collaboration, enhance idea sourcing and all those other business-value perks, but could having an enterprise social...
The Macro Trend Towards Increasing Specialization and how the tibbr Enterprise Social Network Follow...
All fields of technology and business move toward increasing specialization. Something that starts out as a new innovation or a business idea can soon...
Developing a Progressive Data Analysis Strategy
As companies gain more experience with data analysis, they’re able to identify new ways to use data and pinpoint opportunities to improve the business.
This...
Top 5 Stories on Enterprise Social Networking – Web Roundup
As the year comes to an end, everyone seems to have an idea of how the social space is going to evolve. Check out...
Businesses Want to Integrate Social with Work Process – AIIM Study Shows
An AIIM study shows businesses plan to integrate enterprise social networking with key business processes within the next 12 months. 50% of businesses surveyed,...
16 Enterprise Social Networking Predictions for 2013
2013 is just around the corner. For enterprise social networking, a lot has happened in a short period of time, and the space continues...
5 Reasons to Integrate Big Data Analytics into Your CRM
Are you managing customer experience from the outside in? Customer experience may sound like a simple concept – how your customers perceive their interactions with your...