Case Management requires employees to gather information from a number of sources, assign tasks, make decisions, and see the incoming case through to resolution. These processes often have a number of variations and are a mix of automation and manual work. Some examples of case management include insurance claims, fraud investigation, client onboarding, and IT service requests. Due to the variations in processes, staff involved, and manual vs. automated work, the result can b numerous emails, Excel files, and a paper trail which can cause delays and loss of productivity.
A case management platform streamlines this process by improving coordination and increasing automation and productivity. Also, because case management is frequently dealt with in small increments rather than fully planned at the beginning, flexibility in addressing changing requirements and ongoing improvements is necessary. In turn, application delivery is much faster.
Low code allows organizations to speed up delivery of enterprise-class applications with limited to no IT involvement. By requiring little to no coding, citizen developers can easily and intuitively go from idea to fully functional applications in minutes. This means users can build applications that solve real business problems and capitalize on opportunities, rather than let them pass by.
The Perfect Match
Inflexible software has certainly slowed and complicated the app development process for case management and the time and skills required for custom applications are simply impractical. Rather than weeding through numerous sources of information or waiting on an already backlogged IT, a low code platform with the right case management capabilities can stop slowing your business down. Instead, the expedited process can mean fewer errors, more time for innovation, and faster ROI.
For more on Low Code and Case Management, see what analyst Sandy Kemsley has to say or watch this webinar to learn how this perfect match can improve your productivity, align business and IT, and boost innovation.