Athenahealth provides software-powered services to healthcare providers, including electronic health records, patient engagement, practice management, revenue cycle management, and others.
“Athenahealth believes that innovation happens when you push the boundaries on what everyone else is doing,” says Lindsey Kempton, senior manager on the Marketplace development team. In 2012, the company had a bold plan to reduce the burden of legacy healthcare systems. It would open its infrastructure to the outside world using APIs—and enable partners to connect and use its assets to create feature-rich services that would drive revenue and reduce operational costs for healthcare providers.
The first big challenge would be attracting entrepreneurs and innovators. Healthcare is not known for forward-thinking technological innovation—in large part due to regulations, liability issues, complexity, and cumbersome systems with point-to-point interfaces. Developers looking for markets where they could innovate and create new solutions were put off.
Read the story to find out how the company met its challenges with TIBCO Mashery and the Athenahealth Marketplace, an online destination where healthcare providers can explore innovative technologies addressing areas such as scheduling, digital check in, and patient engagement.
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