Scandinavian Airlines (SAS) is Scandinavia’s leading airline. Its vision is to make life easier for the region’s frequent travelers, and its strategic priorities are to keep up with trends and industry developments, ensure competitiveness, and provide the prerequisites for long-term sustainable profitability.
In Scandinavia over the last 20 years, the industry has evolved from a system of long-established, state-owned carriers to a dynamic free market. There are a lot of low-cost airlines now, and there’s very much a focus on a digital experience—self-service apps for booking, re-booking, and flight updates.
“Back in 2001, our challenge was to move away from old point-to-point integrations and become more loosely coupled—to reuse integrations and have a very reliable, secure, high-performing infrastructure,” says Katerina Khan, head of enterprise architecture. “We wanted to give the business a shorter time to market and make it easy to integrate with partners and communicate with our customers in a modern way. If we didn’t modernize, it would have been very difficult to deploy new solutions to meet customer demand.”