Thomson Reuters—a professional services company working in financial and risk, legal, tax and accounting, and IP and science with thousands of employees. Like any professional services company, and particularly those in the business of reporting, documents need to be accurate and timely. While traditional businesses balance price with quality, Thomson Reuters must balance speed with quality. Accurate reporting a day late, or inaccurate reporting a day early, does not help its business.
Communities for Collaboration, Questions, and More
With this in mind, Thomson Reuters began integrating tibbr into its products in 2012. As an enterprise social platform, tibbr assists Thomson Reuters by providing a community environment that customers have access to within a particular product space, say tax and accounting. What is unique about this is that customers can ask questions, start discussions, and conduct research with thousands of other peers and experts in the field without Thomson Reuters stepping in. This type of community is revolutionary in providing an area for high-level professionals to collaborate together from around the world.
Additionally, Thomson Reuters uses thought leadership posts to drive community engagement and collaboration around both complex and trending items within respective industries.
Engaging Customers All Over the World
These communities drive more value for Thomson Reuters customers by reducing query time and connecting experts around the world via their customer communities. Now, instead of having to phone around and dig through legacy data, the requested information is easily accessible in a format that allows for discussion and collaboration, as opposed to project email threads or discussion boards.
In such a global, diversified business, spanning complex industries, efficient communication can be difficult, especially when providing a community network to thousands of customers. tibbr makes communication easy.
Explore Gartner’s latest report on critical capabilities for social software in the workplace.
