When human resources take a new employee through the on-boarding process, it’s typically a full day affair. The day is jam-packed with presentations (and videos, if you’re lucky) to immerse a new member of the team into the company’s history, philosophy, and strategic long-term goals. New hires are reminded of all the great reasons they applied for the job. And, there’s the legal stuff, which highlights risks—company secrets, insider trading, and putting coworkers in harm’s way. These on-boarding tasks integrate new employees with company culture and data systems.
Now, where does on-boarding go from there when it comes to data? Chances are the process is inconsistent across the organization.
But, the discussion of company risk and how each new employee plays a vital role in the organization’s quality of information is a very important one, and one that IT departments should take a larger role in whenever there’s a new team member. Today, integration facilitates customer events that are captured, thus providing insight into the ongoing relationship with each customer. Accuracy and speed are part of a first-rate customer experience. If your employees are not accurate and consistent, you’re gambling on your customer’s next interaction with you. (And we all signed on the dotted line that we’re not risking that.)
So, who is responsible for confirming this information is captured correctly? Well, (fortunately or unfortunately) it’s part of everyone’s job description. Making it easy to capture and access the benefit of true real-time data is a part of good enterprise resource planning. Without it, you increase the likelihood of inaccurate data and gamble on customer experience and the success of future sales everyday.
Is your organization tapping into the benefit of real-time data? Your company might be suffering from inefficient integration. For more information, read this whitepaper: “Four Clues Your Organization Suffers from Inefficient Integration.”