I was sitting with my two children watching the latest Harry Potter film and my mind began to wander. Maybe because I had lost track of the plot, the multiple characters or the bizarre twists of the storyline. Or maybe I was just marveling at the animated effects. Either way, I started to think about Harry Potter, The Money Machine.
When Harry Potter was a character in a book the scenes and situations could be literally magical. The only limitation was the imagination of J.K. Rowling and her ability to put it into words. Harry Potter floats above a table supported only by two blades of grass – no problem. Professor Dumbledore evaporates with a gigantic flash of sparks and fireworks – certainly. Conduct a game of Quidditch on broomsticks above the school ramparts – absolutely.
Now, when Warner Bros. initially looked at the first Harry Potter book and considered turning it into a full-length film, how scared were they of the potential cost? The cost of building the set, finding a school above a lake, and making the fantastic magical effects come to life…
What was the budget? How successful would it be? Or, more importantly, how did they build some form of Return on Investment? Maybe the answer is that they could never have imagined how successful the first film, or in fact the entire series, was going to be. The Harry Potter film franchise is the highest grossing film series of all time.
Evangelists about to implement a social media application, like tibbr, inside an organisation must feel the same. There are host of clients who have implemented tibbr – and its competitors – and have claimed to have gotten benefits. But there is no clear blueprint for success when implementing social media inside an organisation. That is why I am currently researching and writing a book called “Thinking of Implementing Social Media Inside Your Organisation? Ask the Smart Questions.” It will guide the reader through the questions they need to consider before implementing social media.
But it still requires some leap of faith. Perhaps less so than the early evangelists who adopted the early social media products 3-4 years ago. Now there is far more evidence that it works – long term – to enable genuine “sustainable improvement.” There are client case studies, video evidence and strong business cases.
Nevertheless, for many organisations, their senior management have a view of social media that is skewed by their personal experience of Facebook and see it as an irrelevant risk. But the evangelists in the organisation realise in their heart of hearts they and their companies will be missing out of they do not implement social – right now. But they also realise that a more structured implementation approach is the route to success. But there are some large software vendors -“Merchants of the Magic Bullet” in Harry Potter terms – that are pushing the “provide and pray” implementation approach very heavily; i.e. just make the software available, stand back and it will just happen.
So are you going to break a pattern and follow companies like Macy’s, HP, Red Bull, Del Monte and Apache? They have achieved fantastic benefits, but they will happily admit the first project required a leap of faith.
As Professor Dumbledore says in the fourth film: “Dark times lay ahead. We must decide between what is right and what is easy.”