This week the McKinsey Global Institute published a report on unlocking the value and productivity through social technologies. While it was light on actionable recommendations, it provides a superb overview of how social technologies impact both the consumer and enterprise market. A great seal of approval!
Over the last decade more and more organizations have started looking into the use of social technology to solve business problems. We are now at the threshold going from experimentation to institutionalisation. But how do we take what we learned in pilot deployments to the next level and apply it across an entire organization? How do we get people comfortable with new technologies and the dynamics that come with them?
Three years ago I published three blog posts with the title: ‘Second-wave adopters are coming. Are you prepared?’ The articles talked about the challenges organizations have to address to move beyond the early adopters championing a new technology to the rest of the organization. Much of what I wrote back then still rings true today.
No doubt, adoption is critical especially for social tools because of network effects. The more people use them (both actively and passively as lurkers) the greater value they can potentially generate. That is certainly one of the reasons why organisations seem to be chasing the Holy Grail of Adoption. However, it does beg the question: is adoption the new ROI of collaboration? Are you deploying an enterprise social platform to achieve high adoption? Does a high level of activity equals business value? I would argue no. It reflects first and foremost the health of a community, but you deploy enterprise social networking platforms to solve certain business problems. Activity and hence adoption is a good project metric, but not a business metric. This observation has a big impact on your adoption tactics, the messages you send to employees and the (social experience) design of your technical solution.
In a recent presentation I talked about the three pillars of successful adoption for an enterprise social networking platform, which include technology, organization and people.
I focused on the people aspect in particular, as this is the most interesting and challenging part of introducing social tools.
In future blog posts I will look in more detail at how to influence people and encourage them to change particular habits to ultimately achieve a successful introduction to their social platform.