We typically use social media to connect with friends, make fun of their pictures and post funny youtube videos. So you’re probably wondering, what’s the value of using an enterprise social network? Here are 5 examples of how tibbr customers have seen the business value:
Boost engagement & employee retention
CIO Chris Robinson talked about how KPMG, a global audit and tax firm, needed a way to engage new hires and improve employee retention. “Giving them a positive day-one experience, making them feel part of the community, making them feel like they contribute … were all the key drivers we had in looking at a social collaboration platform,” Robinson said. “One of the biggest, single advantages in terms of the ROI of the investment we’ve made on our social platform has been on that retention.”
Solve problems faster for customers
CEO Steve Siu talked about how OOCL, a shipping logistics company, used tibbr to solve problems and meet their customer’s needs faster. “Every shipment we do always is at least across two countries if not three, so that would bring up a lot of small details that enterprise application would not be able to cover,” Siu said. “To enrich the context and conversation … tibbr pays a role there to get the ideas to come across, and then the whole company can respond much better.”
Find in-house experts
Internal social networking allows employees to leverage the expertise and talents of employees they might not even know. “With tibbr we’re allowed to talk about subjects, subject related items, subjects that are important to us, … and talk to people and discover people in our own company that we didn’t even know were experts in the field,” said Dawna Covey, IT Director from CIBER Inc.
Better collaboration across teams
Whether across the office or across the world, enterprise social connects employees and streamlines project collaboration in ways never done before. “We’re a global company, we’ve operated in silos for many years,” said Jon Scarpelli, Vice President of Technology at CIBER Inc. “Part of the reason for bringing on a social tool was to break down those barriers.”
Cut trouble costs
Drilling Advisor and Knowledge Manager Randy Wagner, from Apache Corp., talked about how Apache employees use tibbr to share knowledge, solve problems and ultimately cut trouble costs. Randy said enterprise social networking “has come at exactly the right time to get in there to make sure we know what’s going on with folks around the world and cut that 25 percent trouble cost.”
