You’ve probably heard over and over about the additional productivity and other forms of business value an enterprise social network can generate. But, have you thought about additional unique uses such a tool could be used for at your work? If you haven’t, consider a few of the examples below, and use them to help you consider creative ways enterprise social software can provide additional value within your company.
- Medical personnel. If you are a medical professional, you know how the emergency room can suddenly fill up or become a ghost town, seemingly on a whim. Wouldn’t it be nice to know, as you are heading into work, what you could expect? One way enterprise social media could be used to help medical professionals is to provide updates specific to the department you are serving. You would know, before walking into the emergency room, how busy things are, and the varying intensity of the symptoms patients are experiencing by checking an app on your smartphone.
- PC troubleshooting. Depending on your area of responsibility at your workplace, you’d receive live updates via your enterprise social network when devices fail or experience other problems. You’d receive these updates either from users or through network monitoring services on your smartphone or tablet PC. Better yet, this would all be done in real-time, so you know exactly what is happening at any given moment. If you had software in place for providing automated notifications, you could remove the communication struggles associated with talking to people who aren’t tech savvy. If you had supervisory responsibilities, you could also instantly assign tasks and notify your staff with the issue of a few simple commands.
- Customer service centers. If you have a sizeable customer service force supporting your business, think about how live social media updates regarding each customer might positively affect service quality. Representatives would be able to view a history of similar customer concerns and resolutions. If a situation arose that stumped them, rather than working through the maze of people and policies in place, they simply broadcast a message to everyone in their department, including their superiors. An instant resolution is provided, and a frustrated customer turns into a happy one.
As you can see, an enterprise social network has many unique uses that can add serious value to various workplaces. How do you think uses for this tool could be creatively applied to your business?
If you’re interested in trying tibbr hands-on, you can sample a free enterprise social media demo at any time.