Who would have thought that business intelligence software, predictive analytics and other tools could be an antidote to high gas prices and costly service calls? Well, Sumair Dutta of Aberdeen Group figured it out and that research into how Business Intelligence improves service and lowers costs is worth more than a full tank of unleaded premium.
Customer demand for faster service and a need to lower costs were the top two reasons for business intelligence remote service according to Dutta’s survey. The average price of a dispatched service call rose from $206 in 2006 to $276 in 2009 – even though gas prices deflated during that time. Nearly 70 percent of top-performing companies remotely monitor their operational data and consider them working assets.
A similar percentage — just above 70 percent of companies — plan to forecast future failures and service needs to keep tabs on costs, improve service delivery and ensure customer satisfaction all while getting a clearer picture of how daily operations can be optimized using specific information. Instead of looking at what happened, those details predict what’s ahead, even when and why – thanks to predictive analytics.
That’s why it’s called a dashboard and not a rear-view mirror. Data in your company may be closer than they appear.
