Why Businesses Without Analytics Are Non-Starters
Thinking back on last week’s Gartner Business Intelligence Summit in Barcelona, I’m struck by how important context is to what we take away from...
Video: How Data Visualization Helps Customer Complaint Management
In a recent webcast, Ram Ramachandran (senior manager), Lisa Ducharme (senior manager for customer experience practice) and Jacob Thiel (manager) of Ernst & Young...
Treading Carefully with Social Analytics
Companies can learn a great deal about customer sentiments regarding their products or their reputations by using social analytics.
For instance, Pottery Barn does an...
The Internet Boom and Keeping Customers Connected
The year was 1997. Titanic became the first film to gross over one billion dollars. The Chicago Bulls won their second repeat championship of...
Integration #FAIL – Part Four: Don’t Let the Bus Leave Without the Passengers
It is a huge fail to only consider the technology aspect when making any large-scale operational change like integration. And it’s all too common:...
Log On With IT Compliance and Truly Manage Big Data
We know business is data-driven, but are we missing the forest for the trees? Sitting inside our own systems is data that describes our...
Using Analytics to Better Manage Big Data from Smart Grids
Energy utilities, including transmission and distribution providers, are beginning to generate massive volumes of data from the billions of dollars being invested in smart...
Banks are Still Failing Because They Don’t “Get” Risk
Banks are still failing and will continue to fail into the future if they don't take risk seriously and take steps to safeguard against...
Sharpening Media Advertising Through Advanced Analytics
As television, Internet, and other forms of media continue to converge, advertisers and media executives are striving to find the most effective ways to...
Predictive Analytics: 'Argo' and 'Lincoln' Big Oscar Winners
The 85th Academy Awards are coming up this month, and predictive analytics tools are pointing to big wins for "Lincoln" and "Argo."
Lincoln has 12...