Sandy Kemsley made the observation on her blog:
“although there’s a lot to be gained from automating and supporting business processes with BPMS, if you want to leverage productivity improvements, you need to be doing something with the events that are generated from the business processes”.
Sandy is right. Insight into what is happening in your business processes is key to process measurement and thence analysis and beneficial evolution. It is certainly something the TIBCO BPM team is very conscious of. Some of these “business events” can be viewed historically (for example via TIBCO Spotfire) or be processed against rules and other events in real-time via CEP (via TIBCO BusinessEvents). Or you might want some machine learning via TIBCO S+ to be applied, to identify trends and optimize workload assignments (or identify and adapt to real-time pattern changes if attached to a CEP process).
