At Western Union, customers are central to everything. “It starts with being extremely local,” explains Senior Vice President and Chief Technology Officer Sanjay Saraf. “We make it very convenient for customers to make financial transactions as fast and securely as possible in their region. There’s no margin of error. We want customers’ implicit trust as they look after their friends and families.”
Today customers are embracing an explosion of new technology. “In places like Indonesia, India, and Africa, adoption of technologies is even faster than in some developed countries,” says Mr. Saraf. “Customers want to complete a transaction on their mobile, which brings new requirements. We take pride in delivering products with top-notch performance, and extremely secure and compliant transactions. Whether it’s cash, mobile wallet or online, we want to offer any format customers are looking for.”
Senior Director of Engineering Abhishek Banerjee adds: “The challenges we faced were in integrating our payments ecosystem with hundreds of banks, half a million locations, and so many post offices, ATM networks, mobile devices, and online and retail locations.”
Find out how Western Union overcame its challenges using Fast Data, with results including faster performance for web and mobile, a better customer experience, and increased revenue.
