Save Your Company Millions in a Matter of Seconds
Did you know that 25% to 30% of all customer calls to a bank or insurance company call center are people following up on...
Processes Are Missing Out on Real-Time Information
Traditionally, processes are designed for rigid “straight-through processing” without human intervention, unless there is a major exception of deviation from predictable workflows between known...
BPM Can’t Be Agile in a Waterfall Culture
At TIBCO, we're constantly working on model-driven BPM projects. They tend to be very well-suited to agile development techniques and usually pass through building,...
You Must Evolve from Reactive to Proactive in Events and Process
Most organizations are just starting to deal with events and event patterns in a reactive fashion. This is particularly true in the world of...
In Business and Love – Opposites Attract: Social BPM and Collaboration
In more than one instance, opposite poles attract each other, from marriages to difficult colleagues at work. One person is usually organized, predictable and...