Practical BPM
In a recovering economy, many businesses are looking for ways to automate and optimize their resources. Moreover, with ageing personnel and a lack of...
Reaping Real ROI From Fast Data and Intelligent Processes
Ten years ago, the rise of grocery shopping via the web was hailed as revolutionizing the retail grocery business. Just click on desired items...
How Business Process Management Is Just Like Football
Do you have a plan? Do you have a strategy for success? Does every team member know his or her role in moving the...
Shared Services Setting the Gold Standard for Customer Engagement
The popular book, “How to Win Friends and Influence People” by Dale Carnegie, is a business classic. But the ultimate cold-calling guide wasn’t written...
TUCON 2013: Asurion Knows Digital Life Is Here To Stay
Asurion CEO Steve Ellis and CIO Barry Vandevier took the stage this morning at TUCON 2013 with a great story of our times. We live...
TIBCO Products Support Intelligent Processes
TIBCO products deliver intelligent processes. A multi-product portfolio offers a wide range of product options; thus, it is important to know where each of...
The Surprise Behind the Most Important Part of Big Data
I try to read about business strategy whenever I get some free time. Last week, I read from Sun Tzu's book, The Art of War. If you...
Dramatic Healthcare IT Shift Improves Patient Care
Around the world, the traditional focus of healthcare IT is shifting from exchanging patient records and back office operations, to utilizing technology by implementing...
Save Your Company Millions in a Matter of Seconds
Did you know that 25% to 30% of all customer calls to a bank or insurance company call center are people following up on...
Processes Are Missing Out on Real-Time Information
Traditionally, processes are designed for rigid “straight-through processing” without human intervention, unless there is a major exception of deviation from predictable workflows between known...