Automation continues to increase across various industries, helping businesses run more smoothly. But while business processes have improved, gaps remain, which are usually filled with ad-hoc coordination using spreadsheets, emails, and calendar reminders. But unfortunately, those band-aids do not support collaboration, visibility, or speed.
It’s a problem for incident management. By relying on spreadsheets and emails, information can be lost, collaboration and communication difficult, and time and money wasted. To remedy this, TIBCO launched a business-user friendly product that allows citizen developers to create smart applications in a few clicks over the web—TIBCO Cloud Live Apps. These smart applications can fill gaps in traditional automation.
Why is TIBCO Cloud Live Apps a good fit for incident management?
Smart applications created using TIBCO Cloud Live Apps can automate incident management and helpdesk processes from initial work order through work distribution and completion. With smart applications, the process is documented clearly so that history and repeat issues are easily accessible.
The key take-away from TIBCO Cloud Live Apps is improved operational excellence. You get more visibility, less risk of losing or confusing information, faster issue identification, easier collaboration, less time needed for sifting through data, and the right people involved at the right time. It adds up to more efficient use of resources.
Why I’m excited about Live Apps
One of the most exciting things about Live Apps is the short cycle it takes to get up and running. Good ideas are no longer forgotten because of the work required or the need for advanced IT skills. Time and energy is no longer wasted on lengthy processes. Instead, the fast-paced environment with continually changing requirements is fully accommodated. Live Apps means easy and secure deployment that is enterprise ready by the end of the day. Business users, also called citizen developers, can design in the morning, get feedback by lunch, and have an updated app by the afternoon. The approach is as simple as create-share-fix-done. But, what’s even better—ongoing updates are just as easy.
Apps to keep tabs on helpdesk requests, coordinate actions, and follow up on cases until they are resolved. See the difference TIBCO Cloud Live Apps can make in incident management for your organization.