MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys.
- 75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise.
- 84% fear regulatory and liability issues surrounding AI.
- Just 7% think their organization’s use of AI is highly sophisticated.
But for banks to keep pace with challengers and FinTechs, it’s crucial that they harness this continually evolving technology.
Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCO’s Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks’ digital transformation needs.