How JetBlue is Leveraging Operational Data to Improve Customer Experience
Presentation delivered at TIBCO NOW San Diego 2017
For airlines, delivering deep insights into real-time data across business units is paramount for on-time flights and satisfied customers. In this session, learn how JetBlue has significantly improved operations with TIBCO Spotfire—from managing missed connections and flight issues to accommodating passengers during natural disasters. In airports, flight operations, and contact centers across the world, see how better visibility into flight and passenger data has helped the airline become more operationally efficient in just one year since implementation.