Autodata Speeds Delivery of Vehicle Repair Information
Improved data security, customer loyalty, innovation, revenue
Despite Autodata being a world leader in distribution of information for automotive service, maintenance, and repair, legacy systems were hindering its innovation and proactive development. A wide range of custom solutions were generating labor-intensive maintenance issues and distracting resources away from developing new enhancements. Onboarding new customers was also difficult. Developers had to grasp the proprietary mechanism used to access data and go through a complex learning program before they could adapt it for their needs.
Likewise, to better support customers, internal teams needed a better solution for monitoring and sharing customer information.
“For us to deliver the most innovative and business-focused product, we needed an approach that would enable content delivery in the fastest, most reliable, most flexible way,” explains Max Lienard, head of product and market development.
Autodata selected TIBCO Mashery® for a wide spectrum of reasons. Its API management capabilities would help the company reduce time-to-market, gain analytical insights, and simplify operational activities. Other factors for choosing Mashery included the services offered, its maturity, security, and market share. Importantly, the Autodata integration team could administer the system rather than it being hidden away in a third-party enclave.
However, Autodata’s choice was not based only on the product, but on TIBCO’s understanding of Autodata’s business, and the partnership that offered. “From the beginning, Mashery was able to help us tackle our structural data issues to meet our technical and business goals. The Mashery group quickly understood where Autodata fits within future IoT and data opportunities. From our customers’ perspective, the Mashery API platform enables them to easily access and integrate our data in an efficient manner,” says Mr. Lienard
Faster Content Distribution, Improved Customer Service
Autodata now delivers information at a vastly faster rate, going from just a few thousand updates per year to now 40,000 for customers around the world. Faster content delivery translates to improved customer service for subscribers who depend on the information for automotive service, maintenance, and repair.
As Lienard puts it, Autodata firmly believes that “having an API management strategy and platform has changed the game for the better.” Customer satisfaction and loyalty have increased. Autodata reliability and performance have been rated 99.98% by workshop application customers. It has evolved from publishing automotive manuals to creating a sophisticated online platform, setting a new standard for delivery of technical information to the automotive aftermarket.
Greater Data Security and Protection
Using APIs, piracy of online content has been drastically reduced, and protection of the business and its valuable information has increased. “All information on the platform is now centralized, making it easier to create more user-centric views of content based on mashing up the information to reflect the ways that mechanics work,” says Neil Brooks, CTO.
Increased Innovation and new Revenue
“Since implementing API management, Autodata has seen a 75% reduction in the number of pages required to complete service schedules,” says Brooks. “We’ve released 393 feature enhancements in the past 12 months, which is equivalent to just over one per day. And we’ve released 29,024 vehicle updates in the past 12 months, equivalent to more than over 80 per day. The culture has shifted to ‘we can do this.’ Efficiencies have allowed us to shift our energy into innovation, new benefits for customers, and new business opportunities.”
With a reliable API management foundation, new Autodata products and solutions will be coming to market shortly. These new products are being created to either expose new vehicle data or intelligently bring together traditionally disparate data for new endpoints, making development work far easier. Developers are now able to create custom and niche products that would not have been developed without APIs. The future is about enabling the industry to innovate using the data provided by Autodata.
The future connected car will create huge amounts of data. Digital information from a vehicle (history, health checks, etc.) will feed various systems used by technicians. Leveraging this data provides vast possibilities for new solutions to help businesses and consumers. In this data-driven age, Autodata has ensured it’s in a pivotal position for a healthy and exciting future.