Incident Management – Helpdesk App
An app to keep tabs on helpdesk requests, coordinate actions, and follow up on cases until they are resolved
Advancements have improved process automation, but gaps remain. To fill these gaps, companies often resort to spreadsheets, emails, and calendar reminders, but these stifle collaboration, visibility, and speed. Information can be lost, and time and money wasted.
No doubt, IT could solve the problem, but with their extensive backlog, the wait can be long, painful, and expensive. The IT method is often just not reasonable in a fast paced work environment. What's needed is a user-friendly product for business users, or citizen developers.
TIBCO Cloud Live Apps is that product. It's a quick solution that extends existing systems but doesn't demand extensive IT skills. Citizen developers can create smart applications with just a few clicks on the web. The simplicity of it all makes it easier to quickly remedy business problems, without the worry of wasting precious time. Not only is initial creation easy, but also the entire process, from feedback to deployment and future extensions.
TIBCO Live Apps provides more visibility, less risk of losing or confusing information, faster issue resolution, and easier collaboration. With Live Apps, less time is spent sifting through data, and the right people are involved at the right time. All this helps business achieve operational excellence.
Watch as TIBCO Cloud Live Apps is used to create applications to answer business needs for incident management.
At a glance:
Departments: Finance, Human Resources, IT, Marketing, Operations, and Sales
- More visibility and collaboration around issues as they arise, which speeds up processes and helps ensure information is not lost.
- Greater system connectivity so that time isn't spent weeding through emails, attempting to import and export data, or even simply tracking down the most up-to-date information.