Watch Webinar

To process your registration, TIBCO Software Inc. and TIBCO affiliates (collectively “TIBCO”) need to collect the below personal data from you. By registering for this TIBCO resource, you are consenting to TIBCO processing this data and contacting you by email, telephone, and/or social media with resource-related information.

The partner TM Forum may contact me regarding their products and services. Please see the Partners' websites for their privacy policies, including information on opting out. TIBCO is not responsible for Partners' communications.

Future Customer Experience: From Digital to Omnichannel - a TM Forum Analyst Webinar

Telcos are working at breakneck speed to improve the entire customer experience (CEX) for their B2C and B2B customers. The effort includes customer-facing physical and digital channels, devices, network integration and service assurance, and privacy, security and trust.

Watch this TM Forum webinar with a guest speaker from TIBCO to understand the state of CEX across major telcos worldwide, emerging trends, the most successful approaches, the least effective tactics, and near-future investments in new CEX technology.

We will review:

  • The success of omnichannel and personalization efforts
  • The integration of network and service assurance with customer experience strategy
  • The challenges operators face with an expanding array of new devices
  • The importance of privacy, security, and trust throughout the customer experience
  • The role of fast-evolving technologies like AI, robotic process automation (RPA), and cloud-native architectures.
Future Customer Experience - From Digital to Omnichannel

Success with TIBCO:


per second through APIs


With auto scaling, increased volume out-of-the-box


reduction in data errors


casino in Las Vegas to go live with cloud-based hotel management