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TIBCO Security Advisory: August 13, 2019 - TIBCO LogLogic Log Management Intelligence

Frequently Asked Questions

Why is this advisory being issued?

Security vulnerabilities have been discovered in:

  • TIBCO LogLogic® Enterprise Virtual Appliance versions 6.2.1 and below
  • TIBCO LogLogic® Log Management Intelligence versions 6.2.1 and below

What is the impact of these vulnerabilities?

For detailed information on the vulnerability, please see the security advisory.

Which customers are affected?

These issues affect all customers using the above product versions.

Where can I get software updates?

Customers with current maintenance for the affected products can obtain product updates through their standard TIBCO fulfillment channel, via the Community site, or via the AWS Marketplace as appropriate.

How will customers who receive TIBCO software via OEM partners be affected?

Customers of OEM partners can receive new versions and hot fixes from their OEM partners. Please contact your OEM partner for updates.

Can I get the software update if I am not current on maintenance, if I do not have access to the download site or access to TIBCO Support?

Please contact us through this online form, and we will get in touch with you. Please reference CASE ID: 01781723 in your communication to indicate the context of your request.

What is TIBCO doing to prevent future security issues?

TIBCO takes security very seriously. We perform rigorous testing for every product release, as well as code audits, structured walkthroughs and peer reviews. TIBCO has identified security vulnerabilities in products during internal testing and reviews and corrected them prior to release. TIBCO constantly evaluates and augments its security measures and will continue to do so.

Where can I get more information?

Product advisories can be accessed from the Security Advisories for TIBCO Products web page.

Customers with a current maintenance contract with TIBCO can log a case with TIBCO Global Support (please refer to the service request identifier listed above) and then call your support telephone number. Maintenance customers can also view product-specific Late Breaking News through the TIBCO Support Web.

TIBCO LogLogic® Enterprise Virtual Appliance

Which product versions are affected?

  • TIBCO LogLogic® Enterprise Virtual Appliance versions 6.2.1 and below

Which component is affected?

  • web server

How should customers handle these issues?

For each affected system, customers should update to the corresponding software versions:

  • TIBCO LogLogic® Enterprise Virtual Appliance versions 6.2.1 and below update to version 6.3.0 or higher

Please follow the instructions in the product installation manual.

What is updated by this new product version?

Please see the readme, release notes and/or documentation for a complete list of changes.

TIBCO LogLogic® Log Management Intelligence

Which product versions are affected?

  • TIBCO LogLogic® Log Management Intelligence versions 6.2.1 and below

Which component is affected?

  • web server

How should customers handle these issues?

For each affected system, customers should update to the corresponding software versions:

  • TIBCO LogLogic® Log Management Intelligence versions 6.2.1 and below update to version 6.3.0 or higher
  • The following appliances running TIBCO LogLogic® Log Management Intelligence versions 6.2.1 and below update to version 6.2.1_02 or higher compatible version (below 6.3.0):
    • TIBCO LogLogic® LX825 Appliance 0.0.004
    • TIBCO LogLogic® LX1025 Appliance 0.0.004
    • TIBCO LogLogic® LX4025 Appliance 0.0.004
    • TIBCO LogLogic® MX3025 Appliance 0.0.004
    • TIBCO LogLogic® MX4025 Appliance 0.0.004
    • TIBCO LogLogic® ST1025 Appliance 0.0.004
    • TIBCO LogLogic® ST2025-SAN Appliance 0.0.004
    • TIBCO LogLogic® ST4025 Appliance 0.0.004
  • The following appliances running TIBCO LogLogic® Log Management Intelligence versions 6.2.1 and below update to version 6.3.0 or higher:
    • TIBCO LogLogic® LX1035 Appliance 0.0.005
    • TIBCO LogLogic® LX1025R1 Appliance 0.0.004
    • TIBCO LogLogic® LX1025R2 Appliance 0.0.004
    • TIBCO LogLogic® LX4025R1 Appliance 0.0.004
    • TIBCO LogLogic® LX4025R2 Appliance 0.0.004
    • TIBCO LogLogic® LX4035 Appliance 0.0.005
    • TIBCO LogLogic® ST2025-SANR1 Appliance 0.0.004
    • TIBCO LogLogic® ST2025-SANR2 Appliance 0.0.004
    • TIBCO LogLogic® ST2035-SAN Appliance 0.0.005
    • TIBCO LogLogic® ST4025R1 Appliance 0.0.004
    • TIBCO LogLogic® ST4025R2 Appliance 0.0.004
    • TIBCO LogLogic® ST4035 Appliance 0.0.005

Please follow the instructions in the product installation manual.

What is updated by this new product version?

Please see the readme, release notes and/or documentation for a complete list of changes.

Which TIBCO products include TIBCO LogLogic® Log Management Intelligence?

Products that include TIBCO LogLogic® Log Management Intelligence:

  • TIBCO LogLogic® LX1025 Appliance
  • TIBCO LogLogic® LX1025R1 Appliance
  • TIBCO LogLogic® LX1025R2 Appliance
  • TIBCO LogLogic® LX1035 Appliance
  • TIBCO LogLogic® LX4025 Appliance
  • TIBCO LogLogic® LX4025R1 Appliance
  • TIBCO LogLogic® LX4025R2 Appliance
  • TIBCO LogLogic® LX4035 Appliance
  • TIBCO LogLogic® LX825 Appliance
  • TIBCO LogLogic® MX3025 Appliance
  • TIBCO LogLogic® MX4025 Appliance
  • TIBCO LogLogic® ST1025 Appliance
  • TIBCO LogLogic® ST2025-SAN Appliance
  • TIBCO LogLogic® ST2025-SANR1 Appliance
  • TIBCO LogLogic® ST2025-SANR2 Appliance
  • TIBCO LogLogic® ST2035-SAN Appliance
  • TIBCO LogLogic® ST4025 Appliance
  • TIBCO LogLogic® ST4025R1 Appliance
  • TIBCO LogLogic® ST4025R2 Appliance
  • TIBCO LogLogic® ST4035 Appliance

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