Telecom | TIBCO Software

What's Next?

Omni-channel customer engagement and so much more.

When physical and digital channels aren’t connected, the customer experience becomes disjointed, undermines your brand reputation, and causes lower sales. Astute operators are capitalizing on big data with insights sparked from analytics, including artificial intelligence and machine learning. They are achieving 360-degree customer views, exploiting opportunities to up- or cross-sell, and identifying customers about to churn. And they are transitioning to “telco in the cloud” for live behavior profiling, real-time personalization, fraud detection, analytics resale, closed-loop service monitoring, and opening the network via APIs to third parties for creating new services.

Accelerating the Concept-to-Cash Cycle for Telecom
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Benefits

Increase Your Revenue

Seize new revenue opportunities by creating virtual networks using smarter integration and intelligent IoT edge processing. Avoid excessive centralized scaling, backhauling, and lower latencies—and significantly improve customer experience.

Make Way for New Growth

Publish your telco services through APIs and open your network to third parties and partners for developing new ways of doing business. New types of IoT applications can interact directly with your APIs for using your network services, or new IoT platforms can be built on top of your APIs.

Make Way for New Growth

Create New Telco-powered Cloud Services

New cloud applications are being created by integrating or extending existing cloud services. Imagine a new variety of SaaS applications that rely on your telco infrastructure to power third-party cloud services. There’s no limit to the number of new cloud applications that can be created.

Self-healing Network (React to Traffic Spikes)

When there’s a sudden demand increase for your services, containers let you scale up and scale down as appropriate to meet needs and avoid over-provisioning. Big data predictive analytics and automated processes let your network self-heal from unanticipated bottlenecks.

Self-healing Network (React to Traffic Spikes)

Accelerate Concept-to-Cash

Shorten concept-to-market time by quickly defining new digitally-based product and service offerings. Accelerate order-to-cash cycle by automating order management for any channel, with prebuilt and custom business rules and infinitely flexible fulfillment processes.

Capabilities

Real-time Insights

Provide business users with real-time insights and operational intelligence from continuous-query processing and real-time computations on high-speed data. Apply machine learning models on streaming data.

API Management

Turn APIs into products. Document APIs, manage partners, or customize your portal for full-cycle API management.

Complete Cloud Integration

TIBCO Cloud™ Integration connects to any on-premises or cloud data source and offers powerful routing, data transformation, and choreography tools to integrate everything.

Omni-channel Management Order Fulfillment

Create bundled digital offers and prices from a business friendly unified catalog. Scale offering engines horizontally to serve any channel. Model technical products using process components and fulfillment rules. Fulfill digital orders for any customer or service type, and any network technology.

Fast-scaling Cloud-native Apps

Build cloud-native applications with an API-first approach and deploy it to container-based PaaS platforms such as Cloud Foundry and Kubernetes, or to similar Docker-supported cloud platforms.

Predictive Analysis

Interact with big data just as easily as any other data source. Patterns in historical data can be interactively identified with TIBCO Analytics running directly on Hadoop and Spark. Use your data to get smarter with advanced machine learning.