CSP to DSP Transformation

Hard, but critical for long-term value

Communications service providers (CSPs) are launching transformation projects to drastically reduce cost, create new revenue sources, and radically remake the customer experience. By evolving back-end technology into a platform for launching new business models, CSPs can transform into digital service providers (DSPs) to be able to provide self-directed, zero-touch services and personalized offers that boost lifetime customer value.

Seven of the top 10 global CSPs use TIBCO to transform into digital service providers.

Benefits

Launch New Business Models

Leverage your network coverage and connectivity to enable cloud-native applications that rapidly connect and orchestrate new services on top of existing ones. Hybrid integration will help you drive new revenue streams by leveraging data, SaaS applications, and partner capabilities.

Use Your APIs to Make Way for New Growth

Expose your telco IT and network services as APIs, thereby enabling an ecosystem of third-party services. Easily assemble and configure your network services and these third-party services as innovative offers, helped by third-party IoT applications, platforms, and edge processing.

Create Positive Emotional Connections

Dissolve silos and create trusted data to build omnichannel capabilities and infrastructure that improve transaction and lifetime value. With your trusted data, analytics and machine learning techniques can deliver the ultimate customer experience. Track customer journeys, deliver personalized offers and trigger the best actions and recommendations that establish emotional connections to your brand.

Improve Operational Excellence

Transform using streaming analytics and real-time intelligent decisions that catapult business performance to a new level. Empower your workforce with fast insights based on predictive analytics. Immediately detect and take actions against fraud, network anomalies, and customer churn. Assure offer & price personalization and higher levels of service.

Reduce Time-to-Market and Order-to-Cash

Shorten concept-to-market time by quickly defining and launching new, digital product and service offerings. Accelerate order-to-cash cycles by automating order management on any channel with prebuilt and custom business rules and infinitely flexible fulfillment processes.

Capabilities
Telecommunications: High-velocity Offerings

High-velocity Offerings

Create bundled digital offers and prices from a business-friendly master product catalog. Easily scale cloud-native offering engines to serve any channel immediately from your own or any public cloud.

Telecommunications: Cloud-native Order Orchestration

Cloud-native Order Orchestration

Model products and services, process components, and fulfillment rules from a single service catalog. Dynamically launch microservices to fulfill orders for any customer or service type, and any network technology.

Telecommunications: 3GPP Integration

3GPP Integration

Quickly create and deploy 3GPP cloud-native network functions with a decoupled session store supporting diameter and service-based architecture integration. Create an agile, flexible environment by decoupling network functions from IT systems.

Telecommunications: TMF API-driven Cloud-native Apps

TMF API-driven Cloud-native Apps

Build cloud-native applications with a TMF-compliant, API-first approach. Deploy them as containers to Kubernetes-based PaaS platforms. Turn APIs into products and manage the full API lifecycle.

Telecommunications: Real-time Insights

Real-time Insights

Provide business users with real-time insights and operational intelligence from continuous-query processing and real-time computations on high-speed data. Apply machine learning models on streaming data.

Telecommunications: Predictive Analysis

Predictive Analysis

Interact with big data just as easily as any other data source. Patterns in historical data can be interactively identified with TIBCO Analytics running directly on Hadoop and Spark. Use your data to get smarter with advanced machine learning.

Featured Products
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TIBCO Cloud™ Integration

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Customers
T-Mobile USA
Telkomsel
Three UK
XL Axiata
Yellow Pages Canada