TIBCO for Small and Midsize Business
Benefits
Customer Success Management
A highly skilled TIBCO customer success manager (CSM) will be assigned to your organization, providing you with technical resources and on-demand access to a team of experts for just the right help at the right time.
Onboarding & Kickoff
A kickoff meeting starts the planning process and validates product capabilities, delivers the project plan, and reviews implementation activities necessary to derive maximum business value from your TIBCO investment.
Strategic Value Resource Planning (SVRP)
Your CSM works with you directly to create and manage a plan that identifies both the required and desired outcomes as well as the steps to reach these goals.
Training & Enablement
Your CSM first identifies your individual training needs, then shares the tools, processes, and industry best practices necessary to help you succeed. Access to the TIBCO Academy is available through Standard or Enterprise plans. Premium content, tools, projects, templates, and custom software is provided through the TIBCO Connect Success Portal.
Adoption & Engagement
Your CSM analyzes adoption and engagement through Value Health Check workshops to identify areas for optimization and improvement. They also provide project status management through regular check-ins and reviews.
Executive Review
A TIBCO hosted meeting, designed for your executive team stakeholders, ensures alignment and clarity on the current and potential business impact TIBCO can provide your organization.
Capabilities
Customer Success Manager
Value Health Workshops
TIBCO Connect Success Portal
