TIBCO Customer Success Upshift

Plan Your Path to Success

TIBCO advisory and enablement services ensure your TIBCO solutions are tailored to your evolving organization and providing maximum business value. Our Customer Success Upshift plans are aligned with our Value Realization Framework, so you can leverage the latest capabilities, accelerators, and solutions as you plan for the future.

Benefits

Customer Success Management

Customer Success Management

A highly skilled TIBCO customer success manager (CSM) will be assigned to your organization, providing you with technical resources and on-demand access to a team of experts for just the right help at the right time.

Onboarding & Kickoff

Onboarding & Kickoff

A kickoff meeting starts the planning process and validates product capabilities, delivers the project plan, and reviews implementation activities necessary to derive maximum business value from your TIBCO investment.

Strategic Value Resource Planning (SVRP)

Strategic Value Resource Planning (SVRP)

Your CSM works with you directly to create and manage a plan that identifies both the required and desired outcomes as well as the steps to reach these goals.

Training & Enablement

Training & Enablement

Your CSM first identifies your individual training needs, then shares the tools, processes, and industry best practices necessary to help you succeed. Access to the TIBCO Academy is available through Standard or Enterprise plans. Premium content, tools, projects, templates, and custom software is provided through the TIBCO Connect Success Portal.

Adoption & Engagement

Adoption & Engagement

Your CSM analyzes adoption and engagement through Value Health Check workshops to identify areas for optimization and improvement. They also provide project status management through regular check-ins and reviews.

Executive Review

Executive Review

A TIBCO hosted meeting, designed for your executive team stakeholders, ensures alignment and clarity on the current and potential business impact TIBCO can provide your organization.

Capabilities

Customer Success Manager

Customer Success Manager

Drive engagement, provide a roadmap, establish connection, align resources, and orchestrate your success.

Value Health Workshops

Value Health Workshops

Maintain maximum investment through strategic planning.

TIBCO Connect Success Portal

TIBCO Connect Success Portal

Premium content and a one-stop shop for developing on the TIBCO Cloud® platform.

TIBCO Academy

TIBCO Academy

Hundreds of self-paced e-learning courses, tutorials, and other assets.

Plan Your Path to Success