Retail | TIBCO Software

Reshape the Retail Customer Experience

Digitize now to get out in front and stay there.

Like in banking, hospitality, and travel before it, retail is now moving digital transformation into high gear. Leading digital companies achieve 5X higher revenue growth, 8X higher operating profit, and 2X higher return on shareholder value than digital laggards. The difference is due to their ability to deliver compelling customer experiences, create innovative and connected digital products, and constantly optimize operations. Digital leadership is now synonymous with business leadership. Get ahead of it, here.

Benefits

Know Customer Behavior, Preferences

With TIBCO Spotfire®, retail marketers and data scientists use sophisticated sets of historical data to identify actionable insights and build models that predict customers behavior, preference, and potential over time. Customer segmentation, propensity-to-buy scoring, and A/B testing are just a few use cases that are made easy with TIBCO’s analytic tools.

Know Customer Behavior, Preferences

Optimize Inventory Cost and Delivery

Reduce overhead with a real-time view of your supply chain. Inefficiencies are reduced as inventory is no longer under- or over-brought, decreasing lost sales and product storage space.

Engage with Relevance in Real Time

Using data on their past behavior and current patterns, create a unique personalized experience for customers. Research shows 78% of millennials prefer to spend money on experiences rather than goods.

Engage with Relevance in Real Time

Use Mobile Beyond Point of Sale

Make mobile the core of the retail customer journey, including before and after the sale for research, purchase coordination (order online/pickup in store) and follow-up (NPS score). In the next two years, mobile e-commerce sales are expected to drastically increase.

Integrate Everything and Innovate

Connect the entire enterprise from planning and supply chain through to omni-channel commerce and customer care. Lead innovation and transformation by empowering DevOps practices and culture as you shift to efficient digital and cloud.

Integrate Everything and Innovate

Reduce Risk Fraud, and Hacking

Using historical data and predictive analytics, data scientists can build models to detect high risk and fraud. Tampering can be detected, avoided, and protected against with a combination of advanced analytics and API management.

Capabilities

Real-time Inventory Awareness

Visualize inventory levels in real time to immediately detect abnormalities, fraud, and needs by location — and take immediate action.

Predictive Analytics

Augment distribution and inventory models with advanced predictive analytics and easy connections to R, PMML, H2O, and SparkML.

AI-driven Visual Analytics

Augment visually intuitive dashboards with sophisticated AI models to unlock hidden relationships and patterns and easily share them.

Integration and Messaging

Remove walls between your channels of delivery (in-store, mobile, web) for a powerful and seamless customer experience.

Omni-Channel Retail

Leverage APIs to make digital assets available across all platforms and channels that drive customer engagement, including recommendations, smart retargeting, and personalized offers.