By 2024, 60% of retailers will implement AI-enabled software solutions; however, only 20% of those will unlock differentiated use cases, broadening the gap in the new intelligence divide.
*IDC FutureScape—Worldwide Retail 2020 Predictions
Capabilities
Connecting & Responding in Real Time
Trusting Data across the Enterprise
Managing beyond Data Swamps & Silos
Blending History & Current Context
Closing Talent Gaps and Bottlenecks
Innovating, Exploring, Adapting
Benefits
Holistic View of Customer Journeys
Seamless Cross-channel Experience
Flexible, Adaptive Supply and Demand
Contextual, Predictive Personalization
User-driven Experiences
Access to New Markets and Segments
Resources
Resources