Transform Commerce & Fulfillment for Digital Service Providers

Accelerate new products to market and cut order-to-cash time

Whether you are a telco, satellite/cable provider, SaaS vendor, or other digital service provider, TIBCO has proven solutions to help your business launch new offers and streamline your operations. Using industry-compliant and extensible data and process models, TIBCO automates the end-to-end product and order management lifecycle, from offer design and product creation to accurate and efficient order fulfillment.

Benefits

Shorter Time to Market

Create and manage commercial offers in a fraction of the time by giving business users the freedom to design and launch commercial bundles and offers. Do it right the first time with web-based, business-friendly design software that supports fast, accurate configurations while reusing existing product and service components.

Omni-channel Order Orchestration

Build and capture order changes for any customer channel: web, mobile, point-of-sale, call center, field service. We support any customer channel, customer type (residential, corporate, prepaid, postpaid), network access technology (wireless/LTC, wireline broadband), and service type (internet, voice, TV, content, M2M, and mobile payment services).

Flawless Customer Experience

Eliminate errors by managing product relationships and regional variations, and provisioning policies accurately in a central repository. Seamlessly handle multiple customer service channels or order capture and in-flight changes, and guarantee provisioning service performance across all technology and service platforms.

Improved Operations

Decide the next-best actions based on real-time data analyzed by TIBCO’s insights platform. Use subscriber inventory data to understand what new products are needed by customers, enabling event-driven choreography. As a result, you eliminate revenue leakage caused by network and inventory discrepancy.

Capabilities
Integrated Fulfillment Catalogs

Integrated Fulfillment Catalogs

Where many others have failed, TIBCO provides a unified repository of commercial and fulfillment catalogs, offer and price plans, validation rules, and fulfillment policies.

Order Configuration & Pricing

Order Configuration & Pricing

Whether you are using TIBCO’s offering and pricing engine, or CPQ partners focused on telco, media, and technology, sell digital product bundles across multiple channels, including web, mobile, call center, and walk in.

End-to-End Service Orchestration

End-to-End Service Orchestration

Automate the end-to-end fulfillment orchestration of order validation, decomposition, optimization, and the provisioning of customer, service, and resource orders. Easily integrate to CRM, billing system, and network resource activators.

Unlimited Flexibility

Unlimited Flexibility

Any order fulfillment process for any digital product or service can be modeled in a flexible manner and deployed in runtime as a microservice.

Native Web Services

Native Web Services

Web services are native to our catalogs and order management system, while other TIBCO tools can tap into any data source and expose crucial data as APIs.

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