Customer Experience

Eliminate friction and let customers interact with your brand the way they want, how, where, and when they want to. Create experiences that wow customers and move them to action with TIBCO Connected Intelligence solutions. With TIBCO, you can connect data from your disparate systems to provide personalized and contextual offers to customers at just the right time, use our SaaS models that turn any knowledge worker into a customer expert, and combine TIBCO Data Science with your event management systems to predict your customers' next move. Make your customers happy with TIBCO solutions.

Improve your Customer Experiences
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Benefits

Smoother ride through airports

TIBCO integration, TIBCO Data Science and TIBCO eventing are being used to make Rome airport more predictive, helping it to be rated #1 in a very competitive industry. For instance, infrared IoT sensors in the ceiling monitor the length of lines so that if they get too large, they can proactively create another line. The airport is also using TIBCO technologies to point their customers to the least busy restaurants, helping travelers to have the best experience that they can while at the airport.

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Double manufacturing outputs and sales

TIBCO helped Blendtec, the $200 million a year kitchen appliance manufacturer and competitor to KitchenAid, gain more real-time visibility into the status of all its orders and inventory, resulting in a 50% increase in e-commerce sales. Blendtec sales and service teams now respond faster to customer inquiries, quickly identify orders with incomplete information, and spot and stop fraudulent orders.

Empowering retail staff to better help customers

With TIBCO, retail giant Desigual empowers its staff to be nearer to the customer so they can create a great shopping experience. The IT team created an innovative application with TIBCO integration that enables staff to check all catalogs and see customers' purchase history in a single view and real-time available stock in real-time on direct sales channels. Now, all of Desigual's stock and customer information are in one system for easy accessibility by the staff. In the last year, Desigual has attributed 2% of all increased sales to using TIBCO technologies.

Capabilities