IDC Analyst Infobrief - Connected Intelligence in Banking
Use Insights for Smarter Interactions
Banks have massive potential to act on customer data. Develop the ability to analyze your data and apply the insights you gain to communicating with greater relevance. Rethink the key customer journeys that define your lines of business, and use modern digital infrastructure to act on your insights, whether in real time, near real time, or for longer running interactions.
Create Frictionless Customer Journeys
Speed, convenience, and relevance through all channels defines the superior customer experience today. Act quickly to provide customer-focused experiences and user interfaces with consistency and timeliness. Use TIBCO BusinessWorks™ for pervasive integration that connects disparate systems and eliminates friction between channels.
Predict and Avoid Downtime
With the proliferation of on-premises and off-premises apps, and their increasing complexity, the possibility of downtime increases, and with it, business losses. The ability to predict, and if possible, avoid outages and downtime could save your company a fortune in revenue, risk avoidance, and reputation damage.
Use Efficient, Flexible Processes
In the modern business process environment, interactions between people, process, and products are increasingly blurred. Processes need to change on the fly, adapt to events, and do more. Through our business process management software platform (TIBCO ActiveMatrix® BPM), we enable adaptive case management that provides highly personalized and streamlined customer experiences.
Manage and Reduce Emerging Risk
Rapid changes in the financial industry are bringing new opportunities and increased levels of risk. Whether the problem is market risk brought on by increasingly complex, high-speed trading, compliance risk brought by new regulations, or risk from credit card fraud and other financial crimes, TIBCO technologies enable institutions to identify, quantify, and react in less time and with fewer resources.
Use Cloud as a Strategic Asset
Digital leaders unencumbered by legacy systems are eating away at established markets with agile customer friendly processes. To compete, banks need to invest in new technologies that can infuse flexibility, scalability, and agility into their organizations and upend the established ways they've done business before. TIBCO can help you move to a public, private, or hybrid cloud environment while unlocking the value of your current infrastructure.