Partners in Implementation and Problem Solving

A partnership approach to meeting customer business objectives and ensuring sustained satisfaction.

Highly skilled engineers well-versed in TIBCO technologies, are also experts in a broad spectrum of third-party platforms and applications. Our processes combine your expertise with ours to build long-term relationships. From project initiation to deployment and long after, the mission of TIBCO Customer Support is sustained customer satisfaction.


Your Success Is Our Success

Shared success and partnership is our attitude and approach to service. Our support engineers exhibit the highest level of customer service as proven by survey results. A large number (17%) of survey respondents take the time to provide positive comments. We believe this is because, as a team, we are focused on continual process improvement, and as individuals, we are focused on you and your concerns.

Immediate, Personalized Support

With the TIBCO Support Portal you have everything you need in one place: support management, enterprise-wide knowledge search, documentation, downloads, case filing/support management, and the TIBCO Community. You can customize the portal according to your interests and responsibilities, receive notifications on new Knowledge Base articles and product alerts, and create profiles for specific product environments to speed case filing and resolution.

Fast, Effective Problem Resolution

Developed over many years and continually fine-tuned, our processes for customer onboarding, assistance, and problem escalation eliminate single-point failures, reduce delays, and assign the right people to your particular situation.

Maintenance to Fit Your Needs

From product downloads only to a team focused on your success, we have a support program to fit your needs. Maintenance levels include Bronze, Silver, Gold, and Upgrade Only.


Teams of Experts

Support teams include the Technical Assistance Center, TIBCO Engineering, and TIBCO Product Management.

Global 24x7x365 Support

With offices throughout the world, we provide timely resolution on issues no matter when they occur.

Real-time Visibility

The TIBCO Support Portal gives you up-to-the-minute status on your cases.