Benefits
Your Success Is Our Success
Shared success and partnership is our attitude and approach to service. Our support engineers exhibit the highest level of customer service as proven by survey results. A large number (17%) of survey respondents take the time to provide positive comments. We believe this is because, as a team, we are focused on continual process improvement, and as individuals, we are focused on you and your concerns.
Immediate, Personalized Support
With the TIBCO Support Portal you have everything you need in one place: support management, enterprise-wide knowledge search, documentation, downloads, case filing/support management, and the TIBCO Community. You can customize the portal according to your interests and responsibilities, receive notifications on new Knowledge Base articles and product alerts, and create profiles for specific product environments to speed case filing and resolution.
Fast, Effective Problem Resolution
Developed over many years and continually fine-tuned, our processes for customer onboarding, assistance, and problem escalation eliminate single-point failures, reduce delays, and assign the right people to your particular situation.
Maintenance to Fit Your Needs
From product downloads only to a team focused on your success, we have a support program to fit your needs. Maintenance levels include Bronze, Silver, Gold, and Upgrade Only.
Services
Teams of Experts
Support teams include the Technical Assistance Center, TIBCO Engineering, and TIBCO Product Management.
Global 24x7x365 Support
With offices throughout the world, we provide timely resolution on issues no matter when they occur.
Real-time Visibility
The TIBCO Support Portal gives you up-to-the-minute status on your cases.