Standard Plan

TIBCO has designed a set of advisory and training services designed to ensure customers derive maximum business value from TIBCO.

The focus of these services is on getting to value quickly while ensuring that your solutions continue to drive value as your business evolves.

  • Customer Success Management – A TIBCO Customer Success Manager (CSM) will be assigned to your organization. Additionally, you will have access to Customer Success Architects as needed. Your CSM will be a primary contact for you as you onboard and grow as a TIBCO customer.
  • Project Kick-off – A Kick-off Meeting will start the planning process and validate product capabilities in scope, deliver the project plan and review implementation activities. Also included:
    • Confirm provisioning of TIBCO Cloud instance
    • Review environment
    • Identify other lifecycle requirements
    • Review monitoring strategy
    • Review Deployment/Failover Plan (If applicable)
    • Provide pre-production checklist
    • Project plan is provided
    • Coordinate and run Project Status Meetings

Expert Consulting – You have up to 50 hours to schedule time with a TIBCO consultant to cover topics of your choice or for one of the following service offerings:

  • TIBCO Cloud Overview & Foundational onboarding
    • Confirm provisioning of TIBCO Cloud instance
    • Getting Started with TIBCO Cloud Training Session
    • Review environment/lifecycle requirements
    • Setup child organizations as required
  • Enterprise - Get Smart Enablement
    • TCI Technical Overview (for components other than TCI Connect)
    • Get Smart with Integrate (TCI-BW)
    • Get Smart with Develop (TCI-Flogo)
    • Get Smart with Manage (Mashery)
    • Get Smart with Live Apps
  • Premium Content
  • Connectivity Setup (As applicable) including setup of on-premise connectivity from TIBCO Cloud and SSO to the TIBCO Cloud instance
  • Enterprise UI Portal Creation (As applicable)
    • SSL Configuration
    • Basic Portal Skinning
    • Registration Form Setup
    • Email Notifications Setup
  • Executive Review – A TIBCO hosted meeting designed for the stakeholders on your Executive Team to analyze the business impact of TCI on your organization.

Time must be scheduled in advance.

Terms

If additional scope is required, this will be handled through a mutually executed Change Order. Travel and living expenses, if any, are additional and will be invoiced separately. This package cannot exceed 100 hours.