Standard Plan

TIBCO has designed a set of advisory and enablement services designed to ensure customers derive maximum business value from their TIBCO investment.

The focus of these services is on getting to value quickly while ensuring that your solutions continue to drive value as your business evolves.

Customer Success Management

  • A TIBCO Customer Success Manager (CSM) will be assigned to your organization. Additionally, you will have access to Customer Success Architects and other experts as needed. Your CSM will be a primary contact and responsible for developing and managing your Strategic Value Realization Plan (SVRP). The process includes working with you to create and manage a plan that identifies both the required and desired outcomes, outlining the steps to reach these goals and planned outcomes. Your CSM will manage various touch points to confirm that all is on track. These toch points include:
    • 4 QBRs
    • Annual Value Health Check Workshop

Expert Resources – You have access to TIBCO experts and premium content to address topics of your choice or for one of the following service offerings listed below. Your CSM and CSA will work with you to select the appropriate offerings based on your project, staff and desired outcomes. These resources may be used for the offerings listed below or for other assistance identified by you and your CSM as necessary for your success.

Premium Content

  • Access through TIBCO Connect Success Portal to a set of tools, projects, templates and custom software

Project Guidance

  • Project Kick-off – A Kick-off Meeting will start the planning process and validate product capabilities in scope, deliver the project plan and review implementation activities. Also included:
    • Confirm provisioning of TIBCO Cloud instance
    • Review environment
    • Identify other lifecycle requirements
    • Review monitoring strategy
    • Review Deployment/Failover Plan (If applicable)
    • Provide pre-production checklist
    • Project plan is provided
    • Coordinate and run Project Status Meetings
  • Project Status Management
    • Liaise with the customer's project manager, and conduct regular check-ins as needed to review project status and progress.

Training & Enablement

  • 1 pass to TIBCO Academy
  • TIBCO Cloud Overview & Foundational onboarding
    • Confirm provisioning of TIBCO Cloud instance
    • Getting Started with TIBCO Cloud Training Session
    • Review environment/lifecycle requirements
    • Setup child organizations as required
  • Get Smart Enablement- Virtual training sessions led by Product experts to train customers on product usage.
    • TCI Technical Overview (for components other than TCI Connect)
    • Get Smart with Integrate (TCI-BW)
    • Get Smart with Develop (TCI-Flogo)
    • Get Smart with Manage (Mashery)
    • Get Smart with Live Apps
  • TCI Connect Level II Product Training

Administration Essentials

  • TCI
    • Review best practices and advise on life cycle requirements from provisioning to go-live checkpoint, monitoring and on-going maintenance.
    • Confirm provisioning of TIBCO Cloud instance;
    • Review environment/lifecycle requirements;
    • Pre-production Checklist
  • Mashery
    • Review Monitoring Strategy
    • Review Deployment/Failover Plan (If applicable)
    • Basic Admin Guidance
    • Pre-production Checklist
  • Spotfire, TDV, TDS
    • Planning & process of getting started with technical implementation.
    • Architecture orientation & resources on architecture, configuration, enablement (for personas like Admin, Developer, etc), Support Portal, awareness of product updates, etc.

Administration

  • SSO configuration
  • Embedding
  • Best Practice Sessions
    • Planning for Scale
    • Performance Optimization and Testing
    • Monitoring
    • Upgrade management
    • Security

Basic Application Setup

  • On-premise connectivity from TIBCO Cloud
  • SSO to the TIBCO Cloud instance
  • Child Orgs
  • Replication Services

Product Consultation

  • Company direction and events
  • SOD reviews
  • Beta availability
  • Product announcement & Demos
  • GA & HF releases
  • Upgrade planning
  • Related security incidents

Executive Review

  • A TIBCO hosted meeting designed for the stakeholders on your Executive Team to analyze the current and future business impact of TIBCO on your organization.

Terms

All services are conducted remotely. This plan cannot exceed 100 hours.