TIBCO Scribe Insight Assurance Subscription

TIBCO has designed a set of success services designed to ensure Insight users derive maximum business value from TIBCO Scribe Insight.  The focus of these services is on maximizing value, while ensuring that the integration solutions you have implemented keep up with the changing and evolving needs of the business.

Service

Detail

Product Training

Online Level I & Virtual Level II

Office Hours

Held Monthly
Scheduled in Advance

Scheduled Expert Consulting (per year)

10 Hours

Integration Outcome Success

  • Product Training – Registration for four people in TIBCO Scribe Insight Product Training.  Level I Training is available as an online course.  Level II training is delivered virtually via the web and the schedule is published in advance.
  • Office Hours – A TIBCO Scribe Insight expert consultant will host open calls three times per month to answer questions on a wide range of topics including integration design with Insight, performance, job execution history, errors and other relevant TIBCO Scribe Insight and integration related topics.
  • Scheduled Expert Consulting – You can schedule time with a TIBCO Scribe consultant to cover topics of your choice. Time must be scheduled in advance. This service is delivered remotely.

Terms

If additional scope is required, this will be handled through a mutually executed Change Order. Travel and living expenses, if any, are additional and will be invoiced separately. The subscription cannot exceed 10 hours of expert consulting annually.