Connect Assurance Subscription

TIBCO has designed a set of advisory and training services designed to ensure customers derive maximum business value from TIBCO Scribe.
The focus of these services is on getting to value quickly while ensuring that your integration solutions, including your application connector, keep up with the changing and evolving needs of the business.

Service

Detail

On-boarding Success Package

Design; Deploy; Scale Assurance
Standard Level I & Tailored Level II Training
Go-Live Hotline

Sustained Success Package

Annual Design Reviews
2 Refresher Trainings per year
Semi-Annual Executive Review

Scheduled Expert Consulting (per year)

20 Hours

Onboarding Success

  • Design; Deploy Assurance – A TIBCO expert consultant will work with your team to validate an integration solution design to support the business and technical requirements. This offering takes into account a broad view of integration issues within your enterprise such as security, data sovereignty, data privacy, etc. to establish a solid foundation for integration success.  If building a connector, a Connector Development expert will work with your development team to ensure a connector design optimized for use case coverage, scalability, and supportability.  Services include an API analysis, advise on TIBCO Scribe-related requirements and auditing progress along the way.  A report detailing recommendations is provided.
  • Training – Level I Training is available as an online course to an unlimited number of people. Level II training is delivered classroom style at your location. Additional topics based on your integration use case can be added to the standard curriculum.
  • Go-Live Hotline  – An on-call support specialist is made available during a 12 hour window during project go-live.  In addition to the availability, this service includes up to 2 hours of problem diagnosis and resolution by a support specialist.

Sustained Success

  • Design Review – A TIBCO expert consultant will perform a review of the integration design, ongoing job execution history, and error patterns.  The service includes a review of internal processes for managing integrations and job performance analysis.  A report detailing findings and recommendations for improvement/optimization is provided.  An audit covers up to 6 integration solutions. This service is delivered remotely.
  • Executive Review – A TIBCO hosted meeting designed for the stakeholders on your Executive Team to analyze the business impact of integration on your organization.
  • Scheduled Expert Consulting – You can schedule time with a TIBCO consultant to cover topics of your choice.  Time must be scheduled in advance for a minimum 2-hour block.
  • Refresher Training – This provides registration for two additional person to attend a TIBCO Scribe Level II training.

Terms

If additional scope is required, this will be handled through a mutually executed Change Order. Travel and living expenses, if any, are additional and will be invoiced separately. The subscription cannot exceed 56 hours.