Basic Plan

TIBCO has designed a set of advisory and training services designed to ensure customers derive maximum business value from TIBCO.
The focus of these services is on getting to value quickly while ensuring that your integration solutions keep up with the changing and evolving needs of the business.

  • Customer Success Management – A TIBCO Customer Success Manager will be assigned to your organization.  They will be a primary contact for you as you onboard and grow as a TIBCO customer.

  • Project Kick-off – A TIBCO expert consultant will host a Kick-off Meeting to plan and facilitate the project capabilities in scope, review the project plan and implementation activities and timeline.  During this session, they will also:

    • Confirm provisioning of TIBCO Cloud instance

    • Review environment

    • Identify other lifecycle requirements

    • Review monitoring strategy

    • Review Deployment/Failover Plan (If applicable)

    • Assist with connectivity set-up

A report summarizing the project and recommendations is provided.

  • Training – You will have access to Level I & Level II Training.  Level I is available as an online course. Level II training is delivered virtually eight times per year.  It is also available in a classroom setting twice annually at pre-announced TIBCO locations. You will find schedule and registration information here.

  • Scheduled Expert Consulting – You have up to 40 hours to schedule time with a TIBCO consultant to cover topics of your choice or for one of the following packages:

  • Get Smart Enablement

    • TCI Technical Overview (for components other than TCI Connect)

    • Get Smart with Integrate (TCI-BW)

    • Get Smart with Develop (TCI-Flogo)

    • Get Smart with Manage (Mashery)

    • Get Smart with Live Apps

  • Mashery Cloud/SaaS Developer Portal Assist

  • Integration Check-Up

  • Replication Services (RS) Set-Up

  • Executive Review – A TIBCO hosted meeting designed for the stakeholders on your Executive Team to analyze the business impact of TCI on your organization.

Time must be scheduled in advance.

Terms

If additional scope is required, this will be handled through a mutually executed Change Order. Travel and living expenses, if any, are additional and will be invoiced separately. This package cannot exceed 60 hours.