In today’s fiercely competitive world, providing superior, on-time customer service is key to success. To meet or beat service level agreements (SLAs), organizations need complete, real-time visibility into their operations.
Most business operations consist of a number of automated and manual business processes that span multiple applications running on different types of systems. Couple this complexity with a high volume of operations, and process management becomes a difficult problem.
This paper discusses the TIBCO event-driven approach to real-time operational visibility using the state machines functionality in the TIBCO event processing platform. State machines are also used for managing telecommunications networks and modelling payment transactions.