5-Minute Guide to Warranty Analytics

One of the key issues with warranty analytics is that the data that could
have warned of problems ahead was held in silos — a multitude of systems that all impact on the warranty and quality value chains: claims, CRM records, bills of material, product life cycle management, call centers, field service systems, part sales and orders, service technician help systems, dealer and distributor records, the list can be daunting. And then what are people saying about our products on social media? Even if we could bring all this information together, how do we make sense of it all and move
from reacting to warranty issues to a proactive and predictive
management strategy?