TIBCO NOW 2020 Lighthouse Awards: Operational Excellence - Sara Assicurazioni
TIBCO recognizes Italy-based insurer, Sara Assicurazioni, with the Operational Excellence Lighthouse Award for overcoming a complex set of technological challenges and redefining what it means to be a customer-focused insurance provider. Starting in 2017, Sara Assicurazioni embarked on a phased approach to transformation that enabled the company to become an insurance company of the future. TIBCO technologies helped the company facilitate its migration to SAP S/4 HANA, streamline processes, identify opportunities for cutting costs, and gain efficiencies, while embracing cloud at the core of its environment. Because its in-house data center migrated entirely to the cloud, Sara can now process claims 50% faster and experiment with emerging technologies, such as blockchain, without any up-front infrastructure investment. Its customers enjoy unique insurance policies, such as "Bici2Go," specially built for bicycle commuters, utilize a powerful new mobile application for all their insurance needs, and even query their Amazon Alexa virtual assistant for policy information. Additionally, in the wake of COVID-19, Sara's agility allowed it to innovate during challenging times—such as transitioning to all-online payments in under a week—something that would have been impossible prior to transformation.