How Norfolk Southern Switches to Efficiency, Visibility, and Improved Customer Service

How Norfolk Southern Switches to Efficiency, Visibility, and Improved Customer Service

Enabling near real-time, concise, coherent data for providing very high quality service to customers.  

Fred Ehlers, vice president of information technology, and Bob Miller, manager of enterprise architecture, on using their TIBCO event-enabled platform to track and trace assets, recognize opportunities and threats, and satisfy customer demand.