Norfolk Southern is one of 10 North American Class 1 railroads, which have revenues of $250 million or greater. Its traditional business was transport of bulk commodities, raw materials, and heavy finished goods. Pivoting to capitalize on significant growth in consumer goods shipped via containers (intermodal transport), the company would also face strong competition from trucking as well as highly service-sensitive customers.
In this technical case study, two company leaders describe the technology journey to digital business enabling lower costs, excellent customer service, and real-time visibility as well as forthcoming benefits from IoT and predictive analytics and a 2016 TIBCO Trailblazer award. Includes architecture diagrams.