Breaking Legacy Barriers for Telecom to Fintech
Safaricom struggled with siloed legacy operating systems, which hindered business agility and use of customer data to respond to changing market dynamics. Additionally, the company's rollout of new products was slow and it had difficulty detecting fraud across accounts, leading to poor customer experience and churn. Its aim was to create omnichannel experiences to enhance customer satisfaction and maintain market share in Kenya.
Partnering with TIBCO and global strategic partner TechSoft International, Safaricom implemented a cloud-native, API-led platform to increase scalability and provide standardized and flexible connectivity across business functions. Get the full story.