The Digital Back Office for Financial Services
Digital leaders in the banking industry are rethinking processes that shape the customer journey to better meet customer needs as well as to lower costs and increase efficiency.
However, new digital processes that accelerate and streamline the customer journey still require people to ensure smooth operations and great outcomes—so back-office operations must become faster and more efficient, as well.
Historically, back offices have worked well with front offices, taking responsibility for requests from their assigned front-office branches. But, this model is often inefficient because it requires each back office to have a broad range of skilled workers available at all times. In addition, irregular volumes of work coming from the branches result in workers being at times very busy and at others, underutilized.
TIBCO Digital Back Office allows you to operate multiple physical back offices as a single virtual back office that can meet the total needs of your business in the emerging digital economy. Learn more in this solution brief.