Oil & Gas – Field Technician App.
AN APP TO FACILITATE AND TRACK EQUIPMENT REPAIRS
Empower field technicians to quickly resolve and complete work orders while on the go.
When field engineers encounter an equipment problem they can't solve, they have to contact and collaborate with the manufacturer. In the past, this was done ad-hoc, and kept staff from recognizing repeat problems. The solution might also require the vendor or other parties to gain access to resources through an onboarding process, which can takes weeks of precious time.
The field team knows what they need—a way to collaborate with and quickly onboard third parties. Using the TIBCO Cloud™ Live Apps five-step interview process, they can easily translate their requirements into an app. And with Live Apps, they can start simple, and if requirements change, extend the app to evolve the way the team works.
Watch as TIBCO Cloud Live apps is used to create an application to answer the business's needs in this Oil and Gas use case.
At a glance:
Industries: energy and utilities, also applicable to healthcare, insurance, government, telecom, travel and transportation
Departments: field and operations, IT and engineering, sales
- Increased user productivity and empowerment: all field staff are equipped to report, empowered to diagnose safety issues, and create work orders on the spot. This allows for quick decisions and swift actions.
- Increased safety and minimized downtime: fast and intuitive data collection for users on the go allows for quick reaction to any pending issue. As soon as any issue is identified all parties, including maintenance and potentially external suppliers, are alerted with pending case, which includes documentation, severity level, etc.
- Streamlined collaboration: once submitted, all parties, including supplier and manufacturer, can collaborate to solve the issue and quickly trigger replacement part orders, if necessary. This transforms the way your company collaborates around service topics, while providing business insight to your executives and their teams.