Over 90 percent of all data produced today is unstructured (images, social posts, emails, support call logs, chats, etc). Less than 1% of that data is ever analyzed. To extract meaning and value from all that unstructured data, use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires.
Read this ebook to find out how sentiment analysis can help your business identify customer feelings and lead to better customer experiences, increased brand loyalty, and increased revenue.
From this ebook, learn more about:
- How Sentiment Analysis works
- Top use cases for Sentiment Analysis
- Positive business results